Returns & Refunds

Returns & Refunds

Call us first — we would rather talk it through

Most problems are quicker to solve on the phone than by post. If a collar isn’t behaving, a programmer won’t pair, or you’re not sure the product suits your system, call 1-866-900-2007 or email [email protected].

We do not publish a list of items we refuse to take back. If something isn’t right, get in touch and we will work it out with you. If the product is faulty it may be covered by warranty rather than needing a return at all.

Please do not return Perimeter Technologies products to the retailer you bought them from.

Returns window

You may request a return within 30 days of the date your order was placed.

Condition of returned items

Returned items must be in resalable condition, in their original manufacturer packaging, with all accessories and manuals included. Items that are broken, damaged or show signs of misuse cannot be accepted.

How to start a return

  1. Call 1-866-900-2007 or email [email protected] to request a Return Authorization number.
  2. Write the Return Authorization number on the outside of the package.
  3. Include a copy of your order confirmation inside the package.
  4. Ship the item to the address below using any tracked carrier — USPS, UPS, FedEx or DHL.

Please keep your tracking number. We cannot be responsible for return shipments that are lost or damaged in transit.

Returns address
Perimeter Technologies, Inc.
209 N Duesenberg Dr
Auburn, IN 46706

Return shipping and restocking

  • Return shipping is the customer’s responsibility.
  • No restocking fee on unopened items returned in their original packaging.
  • 15% restocking fee on opened items, provided they remain in resalable condition.
  • No fee at all if we shipped the wrong item or your order arrived damaged in transit — in that case we cover the return in full.

Refused deliveries

A delivery refused on arrival is treated as an opened-item return, and the 15% restocking fee applies. If you no longer want an order, it is cheaper for you to accept the delivery and request a return authorization.

Refunds

Once your return reaches us and has been inspected, we will issue your refund to the original payment method, or a store credit if you prefer. Please allow 15–30 days for inspection and processing.

Warranty claims are separate from returns

Faulty products are handled under our warranty rather than this returns policy, and the warranty runs far longer than the 30-day return window.

Perimeter Technologies warrants its products to the original retail purchaser against defects in material and workmanship under normal use, free of charge for one year from the date of original retail purchase. After that first year, Perimeter will repair, replace or upgrade the defective component at a fixed rate for the life of the original owner. Proof of purchase is required. Accidental damage and misuse are not covered, and shipping to the repair centre is not included.

Full terms are on our Warranty page. To start a warranty claim call 1-866-900-2007 — there is a hassle-free replacement programme and it is usually the fastest route.

Contact

Perimeter Technologies, Inc.
209 N Duesenberg Dr
Auburn, IN 46706
1-866-900-2007
[email protected]